At Erevos, we craft every bag to be a lifelong companion — and we take the same care with your personal information. This Privacy Policy explains what data we collect when you visit our website or place an order, how we use and protect it, and the choices and rights available to you. This policy applies to all visitors, customers, and account holders on our website, and is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Who We Are

Erevos designs and handcrafts full-grain leather backpacks, laptop bags, and travel duffels in our Canadian workshop, sold directly to customers through our online store. If you have any questions about this policy or your personal information, please contact us using the details at the bottom of this page.

Information We Collect

Depending on how you interact with us, we may collect the following:

Order and account information

  • Name, email address, phone number, and shipping and billing address
  • Order history, product preferences, and items in your cart or wishlist
  • Payment information, processed securely through our payment providers (including credit card and Shop Pay)

Customer service information

  • Details you share when contacting us about an order, return, warranty claim, or general inquiry
  • Correspondence related to our lifetime warranty on hardware and stitching

Website and browsing data

  • Technical information such as IP address, browser type, device type, and pages visited
  • Cookies and similar technologies used to remember your cart, preferences, and improve site performance (see the Cookies section below)
  • Information submitted through newsletter sign-ups or on-site forms

Marketing preferences

  • Your email address and communication preferences, if you subscribe to updates about new collections, promotions, or restocks

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including payment, packing, and shipping across Canada
  • Provide tracking information and order updates
  • Respond to customer service inquiries, returns, and warranty claims
  • Send marketing communications, if you’ve opted in, which you can unsubscribe from at any time
  • Improve our website, products, and overall shopping experience
  • Detect and prevent fraud, and meet legal and tax obligations

Legal Basis for Processing

We collect and use personal information based on your consent, the need to fulfill our contract with you when you place an order, our legitimate business interests (such as improving our services and preventing fraud), and compliance with applicable law.

Sharing Your Information

We do not sell your personal information. We may share it only where necessary to run our business, including with:

  • Payment processors, to securely handle transactions (such as credit card and Shop Pay payments)
  • Shipping and logistics partners, to deliver your order across Canada
  • Our e-commerce and website platform providers, who help operate our online store
  • Email and marketing service providers, if you’ve subscribed to our communications
  • Regulatory or government authorities, where required by law

Any third party we work with is required to protect your information and use it only for the purposes we’ve authorized.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including order history for warranty and return purposes, and any legal, accounting, or tax record-keeping requirements. Account information is retained for as long as you maintain an account with us, or as otherwise required by law.

How We Protect Your Information

We use administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure. Our checkout process is fully encrypted, and payment information is handled by secure, PCI-compliant payment providers.

Cookies and Website Tracking

Our website uses cookies and similar technologies to keep items in your cart, remember your preferences, and understand how visitors browse and shop with us. Where required, we will ask for your consent before using non-essential cookies. You can manage or disable cookies at any time through your browser settings; note that some features, like your shopping cart, may not work properly if cookies are disabled.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention requirements (such as records needed for warranty claims)
  • Withdraw consent to certain uses of your information, where consent is the basis for processing
  • Opt out of marketing emails at any time, using the unsubscribe link in any email or by contacting us directly

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your applicable provincial privacy regulator.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be posted on this page, along with the date of the last update.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us.

Erevos Email: [email protected]